SKU: 92709047587

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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Description

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B. C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post sale' experience was a cost center in most companies. In the

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.

Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.

From the initial planning stages through execution, you'll have expert guidance to help you:
  • Understand the context that led to the start of the Customer Success movement
  • Build a Customer Success strategy proven by the most competitive companies in the world
  • Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks
Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Binding Type: Hardcover
Publisher: Wiley
Published: 02/29/2016
ISBN: 9781119167969
Pages: 256
Weight: 0.93lbs
Size: 9.10h x 6.40w x 1.20d
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SKU: 92709047587

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kgs
Los Angeles, US
★★★★★ 5
Best disco ball!
Had the old version of these balls that had batteries you actually replaced. This one is much better because you plug it in. My dog always loved this ball, because it's soft enough that she can take it in her mouth. And I love the color change. I got one for my daughter and her dog too, because I knew he loved them too.
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Reviewed in the United States on May 17, 2026
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J. Koller
Massapequa, US
★★★★★ 1
Issues still persist even with the new rechargable version.
Nite Ize just can't get this figured out. This ball is by far my dogs favorite ball. We play ball daily, and when we don't get in a ball session during the day, we pull one of these out after dark. The problem persists even on the new rechargeable design. They just don't last. With the old battery operated version we just knew we would spend the 25 or so dollars each month to purchase a new one as the light mechanism would fail. When they updated to the rechargeable version I was ecstatic to try it. I bought one and it lasted an entire month before we lost it over a fence. I purchased a replacement thinking that Nite Ize finally figured out the design. I was wrong, this one lasted for about 6 or 7 evenings of ball fetching and stopped working. Just a disappointment that they can't get this issue solved.
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Reviewed in the United States on December 18, 2025
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Chris Aultman
Alexandria, US
★★★★★ 5
Doggy and Daddy like the pretty lights
My dog loves this ball! So do his friends. He's not much of a ball guy during the day, but loses his mind with this ball. And I like it because the pretty changy colors agree with my edibles. Very durable and the charge seems to last at least five hours.
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Reviewed in the United States on December 23, 2025
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Jiggs
Carnegie, US
★★★★★ 5
Charging does take some time.......
Works equivalent to as they may.....
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Reviewed in the United States on April 23, 2026
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M
Pawtucket, US
★★★★★ 4
My dog loves them
Love them but wish they were a bit more durable. The bounce high, fit the thrower and they don’t weight too much. A little steep on price but the dog loves them
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Reviewed in the United States on May 24, 2026

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