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Description
The Practical Guide To World-Class IT Service ManagementTake a behind the scenes look at the past, present, and future of IT Service Management and set your organization on a path to World Class Service Desk and ITSM This guide contains 6 Core and 12 World Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.Binding Type: Hardcover
Publisher: Anima Group
Published: 03/14/2017
ISBN: 9780578188980
Pages: 460
Weight: 1.72lbs
Size: 9.02h x 5.98w x 1.00d
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4.3 ★★★★★
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Product Reviews
★★★★★ 5
Good for night sessions
Size: Medium, Pattern Name: Pack of 1
Picked this up for evening fetch sessions and it’s been a win. It charges up fast, couple minutes under a lamp or in sunlight and it’s good to go, and the glow is genuinely bright, not the sad dim purple some of these put out. Makes it way easier to find in the yard at dusk, and the dog can actually track it.
It’s a little on the softer side compared to a regular tennis ball, but durable enough to hold up to my big dog, who is not gentle with toys. Still kicking after plenty of chomping and slobber. Fits a standard Chuckit! launcher perfectly, which is the whole point.
Pros:
• Glows brightly and clearly in the dark
• Charges fast from any light source
• Holds up well even with a big, enthusiastic chewer
• Fits standard ball-throwing sticks
• Great for evening or early-morning fetch
Cons:
• A bit softer than a regular tennis ball — a determined power-chewer could probably destroy it eventually
• Glow fades after a while, so you’ll need to recharge it during long sessions
• Only glows if it’s been charged, which is obvious but easy to forget
Tips:
• Charge it under a bright light or in the sun for a few minutes before heading out
• A flashlight works in a pinch if you forgot to charge it
• Keep it out of permanent fetch duty — rotate with a regular ball so it lasts longer
• Not a chew toy, even though it’s tempting to leave it with the dog
Five stars. If you’ve got a dog and a yard, this makes evening fetch actually doable.
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Reviewed in the United States on May 24, 2026
★★★★★ 5
Westies Fav
Size: Small, Pattern Name: Pack of 1
Best Westie ball ever, my dog loves this ball. Exactly her size! 3" tennis balls are too big & she rips the fur off. this silicone-ish ball has no fur & is 2&1/2 "
We have 2" balls from her electronic ball laucher, but she still loves this glow in the dark best!
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Reviewed in the United States on May 4, 2026
★★★★★ 5
Best dog ball in the world!
Size: Large, Pattern Name: Pack of 1, Size: Large, Pattern Name: Pack of 1
My dog is singularly obsessed with playing ball. He would drop a steak to chase a ball. (He'd return to the steak, but not without the retrieved ball. He's not an idiot.) He makes dangerous leaps, crashes into trees, and runs fast enough to catch thrown balls before they even hit the ground. Since he doesn't care about his own wellbeing, it's my job to protect him as much as I can. And a lot of balls are hard enough to cause him pain or dental damage when he mistimes a catch. Enter the ChuckIt Glow Ball!
The minute Cowboy got his first Glow Ball, he no longer had any interest in the dozens of tennis balls scattered around the house and yard. If I took the Glow Ball away and instead threw a tennis ball, Cowboy would run to retrieve the ball, then return without it and begin looking all over the house for the Glow Ball. The Glow Ball is tough enough to survive Cowboy's big, sharp chompers, yet it's soft enough to do no harm when it hits him in the face. The glow feature is a huge bonus, too. Cowboy gets distracted by chipmunks and squirrels when we're playing, so he sometimes can't remember where he dropped the ball to pursue the interloper. If the ball was exposed to enough light before it was misplaced, it will be easy to find once the sun goes down. (Otherwise, Cowboy always finds it eventually.) When I'm feeling nocturnal, I'll put the ball under a light for a few minutes to activate the electrons, then treat my boy to a middle-of-the-night game of fetch.
I was so happy to see these on sale, I bought a lifetime supply for my pantry. The size guide seems accurate. ChuckIt recommended the large size for a dog of Cowboy's weight and that size is perfect. Highly recommended product.
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Reviewed in the United States on October 14, 2024
★★★★★ 5
Durable , dogs love them !
Size: 2 Count (Pack of 1), Style: Pack of 2, Size: 2 Count (Pack of 1), Style: Pack of 2
These chuck it balls are a fan favorite of my own dogs and my foster pups . So much so I have sent my foster home with them when they go to their new families! I seriously need an endless supply !
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Reviewed in the United States on April 30, 2026
★★★★★ 5
Whistles when thrown
Size: 2 Count (Pack of 1), Style: Pack of 2
One of my shepherd’s favorites! Truly does whistle when you throw it! Good quality!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 25, 2026
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